Return Policy

Nortech Labs is a United States manufacturer of hot and cold therapy, first aid, cold temperature transport, positioning, and durable medical equipment. As a leader and pioneer in our industry, we stand by the quality of our products 100%.

If for any reason you are unhappy with your order, we will gladly accept the return and issue a refund or exchange within 30 days from date of receipt. Shipping for any returned products must be paid by the customer unless an error occurred on Nortech’s part. A restocking fee of 25% may be applied for returns.

To return a product, you must obtain an Return Merchandise Authorization (RMA) number. To receive an RMA number, please call us at 1-888-COLD-PAK (1-888-265-7225) or contact us here.

To return an item to our company, please send the product back to us with a note including the following information:
> First Name:
> Last Name:
> Order Number:
> Return Merchandise Authorization (RMA) Number: 
> Name of the product you are returning:
> Reason for return:
> Whether you want a credit or refund to your credit card, or an exchange for a different product, size, color, etc.:
> Daytime phone number, your address, and an e-mail address:

Send your returns to:
Nortech Labs Inc
Attn: Returns / Exchanges
125 Sherwood Ave
Farmingdale, NY 11735

Please clearly print the RMA number on the box containing your returned products. The returned merchandise will be credited to your credit card within 14 days of receipt.

If you have any questions, please call us at (888) COLD-PAK(265-3725).

Nortech Labs Hours of Operation are:
Monday through Friday
9:00AM – 5:00PM (4:00PM Friday) Eastern Time (EST)
8:00AM – 4:00PM (3:00 PM Friday) Central Time (CST)
7:00AM – 3:00PM (2:00 PM Friday) Mountain Standard Time (MST)
6:00AM – 2:00PM (1:00 PM Friday) Pacific Time (PST)

Nortech Labs Inc

Thank you as always,
Nortech Labs, Inc.
1-888-COLD-PAK (1-888-265-7225)
[email protected]

InstaKool Instant Cold Pack
Cool Instant Cold Pack
Cool Blue Foil Insulated Box Liners
ThermaKool Reusable Hot Cold Pack
Gel Blox Cold Shipping Packs
ComfaGel Pressure Reducing Gel

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